How many dogs will be walked at once ?
We are insured to walk groups of up to 6 dogs at a time. We make a professional decision about our group sizes according to the dogs being walked.
Where will my dog be walked ?
We are lucky enough to be surrounded by beautiful Hertfordshire countryside so have many options available. We tend to walk in the more rural areas rather than busy parks. The ‘our walks page’ has links to some beautiful walks that we do that you may like to enjoy with your dog.
My dog is nervous / not very friendly, can you still walk him/her ?
We understand the needs of different dogs and will always work with you to find out what is going to suit your dog the best. This may mean a lead walk, a solo walk or being grouped with a particular group of dogs.
Do I have to stick to the same days and times every week?
No. You can pick and choose your days and times from week to week. We are happy to do one off walks too. We ask clients to try and let us know by 6pm on the Friday before the week they would like walks but are happy to take last minute bookings too.
Do I have to leave you a key ?
Most clients are happy for us to hold their key. If you would rather we didn’t then you can set up an alternative such as a Key Safe or by making sure you are home for collection and drop off.
What happens in an emergency ?
We will always try and contact you by the two emergency contact numbers you have provided. If we are unable to reach you we will take your dog/pet to your nominated vet or the nearest vet if more appropriate.
What if I want to cancel a walk /service ?
We charge a cancellation charge for less than 24 hours notice. We understand that sometimes situations cant be avoided so please talk to us and we will always do what we can.
Do I get discount for block bookings ?
We discount all dogs that have 5 week daytime walks with us